Prepaid24 - Support Portal Home

Support Portal Home

Welcome to Prepaid24's support pages. Want to know more about Prepaid24, have a problem or just want to contact us? You are in the right space!

Frequently Asked Questions Please check our FAQ for South Africa and Namibia for a list of the most commonly encountered issues.	Support Ticket Please submit a Support Ticket if you still cannot find a solution to your problem
Online Support Our online support centre operates from 08h00 to 22h00 on weekdays, and from 09h00 to 18h00 on weekends.	System Outages and Issues Check here to see if there are any issues at your municipality, bank or network that could be causing delays.

Prepaid24 will endeavour to answer all enquiries efficiently and professionally.
Our service is available 24/7 and transactions will process 24 hours a day, 7 days a week.

Our Client Support Center is manned from 08h00 to 22h00 on weekdays and from 09h00 to 18h00 on weekends.
It is only if your transaction fails and you need to contact us that you must please take note of the Client Support Center operating times.